Banking
Banks have a dirty little secret -- many of their mission-critical business processes are executed manually through Excel!

A large bank needed to transform the way it conducted loan approval. One group within the bank had created an Excel spreadsheet that was used by loan originators around the country to rate, underwrite, and price commercial loans. Every few weeks, a new loan approval spreadsheet was emailed out to loan officers around the country.

This process created many problems such as lack of accountability and security, officers using outdated spreadsheets, and individuals modifying the spreadsheets to their own liking. In addition, new regulations require that banks now track their underwriting decisions, making the current procedure unacceptable.

With KDCalc, the bank could convert their Excel spreadsheets into an ASP.NET application. Now, instead of having to email out their spreadsheet, the loan group can design, develop, test, and maintain their spreadsheet in Excel and then use KDCalc to deploy them to the server. The new application can record the current user's decisions and log them to a database.

Furthermore, with Knowledge Dynamics' eLearning simulation capabilities, the bank is able to use the same ASP.NET application as the core of a training simulation to train new loan professionals on their actual system. Whenever the spreadsheet is updated, the business application and training simulation stay synchronized because they are both based on the same spreadsheet and technical infrastructure.

One of Knowledge Dynamics' other products, the Discourse Engine, provides intelligent feedback and guidance to learners in the simulation. So while learners train on simulated loan applications, they are given feedback on what types of questions to ask the borrower and how to identify up-sell, down-sell, and cross-sell opportunities. The same intelligent feedback feature advises loan professional in the actual loan application to help them identify additional revenue opportunities.

Contact us so we can show you how combining Applications, Simulations, and Integrated Performance Support can revolutionize your businesses performance by improving human performance.